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Assistant Manager / Manager – L&D

Location: Delhi

Reporting to: Regional Manager – Learning & Development

Job Summary

Responsible for conducting training for agent advisors, updation of training modules and agent development.

Key Responsibilities

Conduct Training Modules for Agent Advisors

  • Conducting FCS, BCS ,ICS and ACS
  • Conducting GID’s and IID’s
  • Conducting PRP and FOD as and when required

Look after Training Logistics

  • Schedule training sessions
  • Ensure wider participation of agents in programs

Monitor Progress of Agents on a Continuous Basis

  • Seek regular feedback from agents , Sales Managers, Partners and Managing Partners
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development

Update Training Material

  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, Sales Managers, Partners and Managing Partners

Ensure that The Agents get Updated and Continuous Information on MLI Products Facilitate Self-Development of Agents

Measures of Success

  • Participant feedback
  • Number of days for training
  • Customer survey rating
  • Pass percentage of agents
  • Pass percentage of Agents in IRDA exams
  • Compliance on IRDA requirements
  • Reduction in training cost
  • Awareness level of agents on competition

Minimum / Specific Experience

  • Graduate in any discipline
  • At least 2-3 years experience in sales and 3-4 years experience in conducting sales training

Knowledge / Skills / Abilities

Result Orientation5
Working With and Through Others4
Customer Centricity4
Technical Expertise4
Business Acumen4
Impact and Influence4
Role Modelling Core Values4
Strategic Planning and Execution4
  • Learning ability
  • Logical thinking
  • Must be able to motivate agents
  • Should be self-motivated, self-starter

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